Hello! You are at NRG - Airsoft Service Division
Airsoft service
Find out the steps of the service operations
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1. We determine the nature of the request
It's the first step, where you tell us what you want, and we confirm, in principle, what and how we can do to fulfill your requests. -
2. We receive the replica for service
You can send the replica to us via courier, or visit our physical store. We will carefully check the reception and promptly confirm if the replica has arrived as described in your request. -
3. We verify the nature of the request
We disassemble the replica and ensure that what we initially discussed can be applied precisely. If necessary, we will get back to you with further suggestions and conclusions for resolution. -
4. Request resolution
In short, we will do what we agreed upon. And if anything unexpected arises, we will keep you updated both by phone and in writing. In the end, you will receive a complete report on what has been accomplished. -
5. We are returning the replica to you.
The operations are complete, and you have received the corresponding report. Now, it remains for the replica to reach you, and you can put it to work. We will send it to you via courier, or if applicable, you can pick it up from our physical store.